Refund policy

Returns and refunds

Please contact orders@kinkza.co.za with your order number before sending any item back. We will provide return instructions. Items sent without prior return authorisation may not be accepted.

Hygiene and safety

For hygiene and safety, we cannot accept returns of adult wellness products after their sealed packaging has been opened or a hygiene seal has been broken, except where required by applicable law. This does not limit your rights in relation to faulty, unsafe, defective, incorrectly supplied or misdescribed items.

Damaged, incorrect or faulty items

Please inspect your order when it arrives. If an item is damaged, incorrect, defective or not as described, contact orders@kinkza.co.za as soon as reasonably possible with your order number and clear photographs where available. We will assess the issue and provide the appropriate remedy in accordance with applicable law.

Cancellations

If you need to cancel an order before it has been dispatched, contact orders@kinkza.co.za as soon as possible. We will confirm whether cancellation can be accommodated. Any cancellation charge will only be applied where permitted by law and will be reasonable in the circumstances.

Refunds

Where a refund is due, we will confirm the outcome after the return or issue has been assessed and process the eligible refund to the original payment method as soon as reasonably possible.

Your statutory rights

Nothing in this policy limits rights you may have under applicable South African consumer-protection law.

Contact

For any returns or refund question, email orders@kinkza.co.za with your order number.